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Aegis Managed Services — Configuration Management
Aegis CM: Eliminate Drift, Accelerate Change, Stay in Control
Co-managed configuration management and MACR execution across your hybrid infrastructure — so every change is tracked, every baseline is enforced, and your team stops drowning in routine work.
Unplanned changes, undocumented tweaks, and minor misconfigurations quietly drift into brittle infrastructure, failed audits, and unexpected outages. Aegis CM replaces that chaos with disciplined, verifiable, multi-vendor change control — without giving up governance of your own environment.
The Configuration Problem
Every Undocumented Change Is an Incident Waiting to Happen
As infrastructure grows, small misconfigurations snowball into real operational risk. Without disciplined change control, even well-run environments drift — and audits, outages, and incident postmortems are where the cost shows up.
Why change control breaks down in practice
Most IT teams aren't failing at configuration management because they don't care — they're failing because the day-to-day change queue, manual drift detection, and multi-vendor complexity make proactive control nearly impossible at enterprise scale.
- Drift detection is manual, inconsistent, or simply not happening
- MACR (Moves, Adds, Changes, Removals) queues clog senior engineers
- No clear versioning or tested rollback path when something goes wrong
- Audit evidence is reconstructed reactively when an auditor asks
- Governance standards exist on paper but aren't consistently enforced in production
What Aegis CM changes
Aegis CM pairs disciplined configuration management and co-managed MACR execution with your existing workflows. We maintain the baseline, detect deviations, execute changes under your governance, and produce the audit trail you want to have when it matters.
- Golden-configuration baseline with continuous drift detection
- Co-managed MACR execution aligned to your approval workflows
- Versioned change history and tested rollback strategies
- Automatically generated, time-stamped audit trail
- Unified governance across on-prem, cloud, and hybrid infrastructure
Capabilities
Disciplined Change Management Across Your Hybrid Estate
Aegis CM combines baseline management, drift detection, MACR execution, and audit reporting into one co-managed service — aligned to your existing governance and ITSM tooling.
01
Golden-Configuration Baseline
We establish a verifiable, versioned baseline for each class of device and platform in your estate — the standard against which every subsequent change is measured and every drift event is detected.
02
Proactive Drift Detection
Continuous, automated comparison between running configuration and baseline. Unauthorized or out-of-process changes generate alerts before they become service-impacting incidents or audit findings.
03
Co-Managed MACR Execution
Our engineers execute routine Moves, Adds, Changes, and Removals under your policies — off your team's plate, inside your approval workflows, with clear audit trails from request to close.
04
Versioned Change History
Every configuration change is captured, diffed, and stored. You can see exactly what changed, who authorized it, when it was applied, and what the configuration looked like before and after.
05
Tested Rollback Strategies
Changes are planned with recovery in mind. Rollback procedures are defined and validated so your team can act decisively on changes knowing there is always a tested path back to a known-good state.
06
Workflow-Aligned Governance
We integrate with your existing ITSM toolchain — ServiceNow, Jira, or equivalent — and align to your approval structures, change advisory boards, and escalation paths. No parallel processes, no shadow workflows.
07
Multi-Vendor, Multi-Interface Support
CLI, API, and Infrastructure-as-Code (IaC) workflows across the technologies enterprises actually run — Cisco, Arista, Palo Alto Networks, Nutanix, AWS, Meraki, and more — under one consistent operating model.
08
Audit-Ready Reporting
Every change is captured in a time-stamped, exportable audit trail. When compliance or security auditors ask for proof of change control, the evidence is available on demand instead of reconstructed under pressure.
How It Works
From Baseline to Rollback — A Structured Lifecycle for Every Change
Aegis CM treats configuration management as a disciplined lifecycle, not a ticket queue. Every change moves through the same structured path so quality, speed, and auditability don't trade off against each other.
1
Establish the Baseline
We inventory your estate, document standards, and establish the golden configuration for each device class and platform. This baseline becomes the reference point for every subsequent change and drift check.
2
Detect Drift Continuously
Running configurations are compared against baseline on an ongoing basis. Unauthorized modifications, out-of-process changes, and unexpected deviations are flagged for review and remediation before they cause problems.
3
Intake & Approve
Change requests enter through your existing ITSM process. Aegis CM engineers review scope, validate technical approach, confirm approval path, and align the work with your change advisory board and maintenance windows.
4
Execute with Discipline
Changes are implemented within approved windows, following documented procedures, with rollback plans pre-staged. Our engineers own execution; your team retains oversight and final authority.
5
Verify & Version
Post-change verification confirms the intended state is achieved. The new configuration is versioned, diffed against the prior state, and stored so the change history is immediately queryable.
6
Report & Audit
Every change produces audit-ready evidence: what changed, who authorized it, when it was applied, and configuration states on either side of the change. Audit prep turns from a multi-week exercise into an on-demand report.
Who We Help
Built for Teams Drowning in Routine Changes and Unplanned Drift
Aegis CM is designed for organizations that need disciplined change control at enterprise scale — without burning their most valuable engineers on routine MACR work or chasing audit evidence when it's needed most.
Stretched IT & Network Teams
MACR work is consuming hours your senior engineers should be spending on strategic initiatives. Aegis CM absorbs the routine change queue and returns that capacity to the work that moves the business forward.
Compliance-Driven Organizations
Audits, cyber insurance requirements, and compliance frameworks demand documented change control. Aegis CM provides the structured process and on-demand audit evidence these obligations actually require.
Multi-Vendor Hybrid Environments
Your infrastructure runs across on-prem, cloud, and multiple vendors. Aegis CM unifies governance across that complexity so change discipline doesn't depend on which team or platform a change happens to land on.
Operational Outcomes
Drift eliminated
Infrastructure stays aligned to baseline instead of quietly degrading between audits.
Faster MACR execution
Routine changes move in hours instead of days, without sacrificing control or quality.
Audit readiness
Time-stamped evidence on demand replaces reactive documentation sprints.
Senior-engineer leverage
Your best engineers stop executing routine tickets and return to strategic work.
Reduced change risk
Tested rollback strategies and disciplined execution minimize the blast radius of every change.
Unified governance
One consistent operating model across on-prem, cloud, and multi-vendor hybrid infrastructure.
Decision Framework
Choose the Right Entry Point for Aegis CM
The right starting point depends on what's driving urgency today: an overflowing MACR queue, audit pressure, or a strategic move to bring disciplined change control to the whole estate.
Best for MACR overflow
Start With Co-Managed MACR Execution
Focus the initial engagement on absorbing the routine change queue. Useful when the most visible pain is senior engineers spending too much time on basic Moves, Adds, Changes, and Removals.
Best fit: Organizations with solid governance but insufficient capacity to execute the routine change volume.
Tradeoffs: Delivers fast operational relief, but drift detection and audit tooling come in later phases.
IVI recommendation: Choose this when the pain is capacity, not control.
Recommended
Best for most enterprises
Full Baseline, Drift & MACR Program
Deploy the complete Aegis CM program — baselines, drift detection, co-managed MACR execution, audit reporting — across the estate with integration to your existing ITSM and governance structures.
Best fit: Enterprises that want to solve drift, execution, and audit evidence as one coordinated program.
Tradeoffs: Requires coordinated onboarding across teams, but delivers the strongest long-term governance outcome.
IVI recommendation: Recommended for most enterprise environments because it balances speed, control, and audit rigor.
Best for audit-driven scope
Compliance & Audit-First Deployment
Anchor the first wave on audit scope: the systems most exposed to compliance frameworks or cyber insurance obligations. Build out baseline, drift detection, and audit reporting for those platforms first.
Best fit: Organizations under active audit pressure or facing tighter cyber insurance requirements.
Tradeoffs: Narrower initial scope, but directly addresses the most urgent business obligations.
IVI recommendation: Choose this when a compliance or audit event is driving the timeline.
FAQ
Frequently Asked Questions
Common questions from infrastructure and operations leaders evaluating Aegis Configuration Management.
What is Aegis CM?
Aegis CM is a co-managed configuration management service that maintains golden-configuration baselines, continuously detects drift, executes routine MACR (Moves, Adds, Changes, Removals) work under your governance, and produces audit-ready evidence across your hybrid infrastructure.
What is configuration drift, and how does Aegis CM prevent it?
Drift is what happens when undocumented changes, manual tweaks, and inconsistent updates cause the running environment to diverge from its intended, approved state. Aegis CM prevents this by establishing a verifiable baseline, continuously comparing running configurations against it, and flagging deviations so they can be remediated before they impact service or audits.
Does the co-managed model mean we lose control of our infrastructure?
No. Co-managed explicitly means you keep governance, ownership, and final authority. Our engineers execute MACR and baseline work under your approved policies and workflows. We manage the execution discipline; you manage the direction.
What platforms and vendors does Aegis CM support?
The service is platform-agnostic by design. We support the enterprise technologies most organizations actually run — including Arista, Cisco, Nutanix, Palo Alto Networks, AWS, and Meraki — across CLI, API, and Infrastructure-as-Code workflows.
How does Aegis CM integrate with tools like ServiceNow or Jira?
The service integrates with your existing ITSM platform so change requests, approvals, and execution records flow through your system of record. Your organization maintains a single source of truth for all change activity.
How does Aegis CM help with compliance and security audits?
Every configuration change produces a time-stamped, exportable audit trail — what changed, who authorized it, when it was implemented, and the configuration states on either side. Audit preparation becomes an on-demand report instead of a reactive data-gathering effort.
How are rollback strategies handled?
Rollback is planned alongside every change. Recovery procedures are defined and validated before execution so if a change doesn't produce the intended result, the path back to a known-good state is already in place. This is what lets your team make necessary changes with confidence.
Can Aegis CM work alongside Aegis PM and Aegis IR?
Yes. Together they form a coherent co-managed operating model: Aegis PM for observability and detection, Aegis IR for incident response, and Aegis CM for controlled change and drift prevention. Each service reinforces the others.
How quickly can Aegis CM start absorbing routine MACR work?
Onboarding moves in structured phases: inventory and baseline, ITSM integration, approval and escalation alignment, and then active execution. Many environments see Aegis CM absorbing routine MACR volume in the early phases, with baseline and drift detection maturing in parallel.
How do we get started?
Start by talking to an IVI managed service expert. We'll review your current change process, drift exposure, and audit requirements, then recommend the right Aegis CM starting point for your organization.