Your technology stack shouldn't be a barrier to great service. Yet, outdated on-premise systems and manual processes create silos that limit both efficiency and innovation.

Intelligent Visibility (IVI) architects the solution. We move businesses to adaptive, cloud-first platforms using proven, scalable cloud technologies to embed AI and automation, connecting your people and your customers. We deliver optimized systems that improve agent productivity, enhance customer satisfaction, and lower your operational costs.

CX: Agent Performance Optimization

Empower agents and supervisors with real-time AI guidance, automated quality management, and data-driven coaching using Amazon Q and Contact Lens.

Explore Agent Optimization →

Contact Lens – WFO & Conversational Analytics

Gain deep visibility into every interaction with Contact Lens for Amazon Connect. Automate QA, sentiment analysis, and compliance scoring across 100% of conversations.

Explore our Network & Security Policy Assessment Services

AI-Powered Customer Experience (IVR & NLU Bot Design)

Redesign your customer journey with conversational AI. Build intelligent voice and chat bots using Amazon Lex and Connect for faster resolutions and 24/7 self-service.

Explore AI CX Design →

Contact Center Modernization & Migration

Migrate from Genesys, NICE, Avaya, or Cisco to Amazon Connect using our four-phase methodology that reduces risk and accelerates ROI.

Explore CX Migration →

On-Prem UC to UCaaS Migration – Cisco CUCM to Webex Calling

Modernize your unified communications stack. We deliver secure, low-risk migrations from Cisco CUCM to Webex Calling and Contact Center.

Explore UC Migration →

How IVI Delivers Measurable Results

We don’t just deploy technology, we engineer transformation.

Every engagement follows IVI’s structured methodology designed to ensure technical success, operational stability, and measurable business value.

Assess and Align

We assess your current CX or UC architecture, identify bottlenecks, and align business objectives with measurable outcomes like reduced AHT, improved CSAT, and lower TCO.

Migrate and Modernize

We deliver secure, low-risk migrations to Amazon Connect or Cisco Webex platforms using proven, repeatable playbooks and automation-assisted workflows.

Integrate and Automate

We connect your new platform to your CRM, ERP, and business systems for seamless workflows and intelligent automation powered by AWS Lambda and AI/ML services.

Optimize and Evolve

Through Aegis CX, our co-managed operations model, we ensure your platform continues to evolve with your business, adding new features, AI capabilities, and performance tuning for ongoing ROI.

Ready to Redefine CX and UC for the Cloud Era?

Your customers, and your teams, deserve more than legacy systems can deliver.

Let IVI help you modernize, automate, and optimize your communication ecosystem.

Experience the Difference: Proven Expertise, Tangible Results

Mastering complexity is our specialty. With decades of hands-on experience, our team excels in executing intricate cloud integrations, critical contact center migrations, and future-focused network transformations, successfully delivering hundreds of projects for enterprise clients across diverse industries.

0 %

FASTER TIME TO VALUE

0 %

PROJECTS FINISHED ON BUDGET

0 +

CORE INFRASTRUCTURE ASSETS UNDER MANAGEMENT

0 %

CUSTOMER RETENTION

CX & UC Modernization and Optimization Services

Transform How You Communicate and How Customers Connect

Why Modern CX and UC Architectures Matter

Our CX and Unified Communications Services Framework

IVI’s approach combines deep technical expertise, proven migration methodologies, and outcome-driven optimization to help organizations transition from on-premise to cloud-native communications seamlessly.