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Revolutionize Your Customer Experience with Aegis CX

Enterprise-grade contact center solutions designed for seamless interactions, operational efficiency, and a customer-centric approach.
AegisCX

AEGIS CX is a powerful contact center solution designed to transform customer interactions and streamline operations. Built on the secure and scalable AWS Connect platform, AEGIS CX empowers organizations to deliver exceptional experiences across every customer touchpoint.

With AI-driven workforce optimization, businesses can ensure they have the right team in place when it’s needed most. Proactive engagement tools make it easy to connect with customers at the right time, while intelligent self-service options help resolve routine inquiries quickly and effortlessly.

AEGIS CX goes beyond improving interactions- it provides deep insights into customer journeys and operational performance, giving teams the data they need to make informed decisions. Its omnichannel capabilities unify communication across voice, chat, email, and more, creating a seamless experience for customers no matter how they reach out.

Designed to meet the unique demands of industries like finance, healthcare, and retail, AEGIS CX offers advanced security and compliance while remaining flexible and scalable to grow with your business. Whether you're navigating seasonal spikes or providing around-the-clock support, AEGIS CX adapts to meet your needs.

Key Benefits of Aegis CX

  • Elevate Customer Satisfaction:

    Streamline response times, reduce wait times, and enable personalized customer interactions with skill-based routing and queue management.

  • Empower Your Agents:

    Equip agents with intuitive tools and omnichannel capabilities to handle customer requests more effectively, increasing both productivity and customer satisfaction.

  • Optimize for Operational Efficiency:

    Automate routine tasks, improve handling times, and reduce the operational burden on IT with seamless integrations across AWS and other platforms.

Product Overview

Redefine Customer Engagement with Aegis CX – The All-In-One Contact Center Solution
Aegix CX Customer Experience

Key Differentiators of Aegis CX

  • Omni-channel Customer Engagement:

    Engage customers across all channels and platforms, empowering them to choose the method that suits them best, from traditional calls to social media interactions.

  • Voice and AI-Powered Capabilities:

    Advanced IVR, AI-driven chatbots, and natural language processing create efficient self-service options that delight customers while reducing agent load.

  • In-Depth Sentiment Analysis and Call Recording:

    Gain insights into customer sentiment in real time, with detailed recording archive to support quality management, compliance, and training.

  • Customizable, Actionable Analytics:

    Built-in analytics dashboards are fully customizable, helping you understand key trends, agent performance, and customer satisfaction with ease.

  • Seamless Integrations and Tailored Customizations:

    Aegis CX integrates smoothly with your CRM system or EMR, your ticketing system, your cloud infrastructure, deepening the impact of every customer interaction.

  • Managed Services by Expert Teams: 

    From onboarding to optimization, our dedicated support team partners with you to ensure Aegis CX is perfectly aligned with your needs, driving value and efficiency across every customer.

FAQS

What platforms does Aegis CX support?

We support any modern call control solution, including Microsoft Teams, WebEx Calling, Cisco Unified Communications, 8x8, and many more.

Is there a free trial?

We are happy to provide extensive demonstrations and working backward design sessions. Once we have reached a point where you understand the capabilities of a modern omnichannel CX solution and we understand your business, we will work to put a proof-of-concept/proof-of-value in place to validate the design and viability.

How is Aegis CX different from other contact center solutions?

Aegis CX goes beyond standard contact center solutions by integrating advanced AI-driven tools, flexible omni-channel support, and highly customizable analytics to tailor every interaction to your business goals. Unlike other platforms, it’s built to adapt seamlessly with your existing systems and is backed by dedicated managed services to ensure peak performance and continual optimization. This combination of adaptability, intelligence, and expert support empowers your team to deliver exceptional, personalized customer experiences at scale.

What kind of support can I expect with Aegis CX?

With Aegis CX, you gain access to comprehensive, hands-on support from our dedicated team of contact center experts. This includes 24/7 monitoring and proactive issue resolution, onboarding and training for smooth adoption, and customization assistance to align the platform with your unique workflows and integrations. Our managed services team works alongside you continuously, providing tailored optimizations, periodic performance reviews, and insights to help you get the most out of your Aegis CX solution.