Professional IT Services That Deliver Real Outcomes
IT Professional Services | Network, Cloud, Automation and CX Experts
You shouldn’t need a translator, a spreadsheet, and three internal teams to get through a technology project. At Intelligent Visibility, we partner strategic IT consulting services with expert professional services execution to deliver clarity—helping you modernize, migrate, and optimize your environment without the drama. From cloud contact center deployments to SD-WAN rollouts and infrastructure automation, we scope engagements around real outcomes, built with best-of-breed technologies and delivered by engineers who know how to get things done.
Network Infrastructure Services
We provide full-stack professional services for data center, WAN, cloud, and campus environments—built on Arista, Cisco, Palo Alto, VMware NSX, and more. From EVPN/VXLAN fabric design to branch-level Zero Trust, we get your infrastructure modern, scalable, and observable.
Services Include:
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Leaf-spine fabric and EVPN/VXLAN design
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Network segmentation and policy design
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Zero Trust network architecture
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Multi-site and hybrid interconnect strategies
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Firewall refreshes, routing re-architecture, and NAC design
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Site turn-ups and cutovers
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Custom runbooks and documentation
Consulting and Professional Services for Unified Communications and Contact Center
We specialize in helping organizations deploy, operate, and transform their use of CX and Unified Communications technologies. We have extensive experience with legacy CX platforms and with migrations of those platforms to cloud-based solutions. Our experience with deep integrations into workflows, AI, and integrations with other enterprise systems if a differentiator.
Services Include:
• Full-scope Contact Center Migration Projects
• Design and deployment of AI-powered IVR and NLP bots
• Integrations with CRMs, EMRs, ticketing, and identity platforms
• Call routing, recording, compliance (PCI/HIPAA) enablement
• Omnichannel design (voice, chat, email, SMS, social)
• Agent desktop and supervisor UI customization
• Project-based training and handover documentation
Automation & DevOps Consulting and Services
We help teams move from scripts to structured automation using platforms like Ansible, Terraform, and GitOps pipelines. Whether you’re starting from scratch or trying to standardize automation across teams, we provide structure, tooling, and implementation.
Services Include:
• IaC framework design using Ansible/Terraform
• Source-of-truth integrations with NetBox or CMDB
• GitOps pipelines for config change automation
• Automation for switch/router/firewall/SD-WAN provisioning
• CI/CD for infrastructure changes
• Role-based access and audit trails for compliance
Assessment, Migration, and Upgrade Services
Whether you’re modernizing core infrastructure, shifting workloads to the cloud, or replacing legacy systems, Intelligent Visibility brings clarity, precision, and a proven plan. Our engineer-led approach ensures your environment transitions seamlessly—minimizing risk, maximizing uptime, and aligning with your business objectives.
Our Expertise Spans:
• Cloud readiness and infrastructure assessments to establish a strategic migration baseline
• Data center and core network migrations—phased or single-window, brownfield or greenfield
• Voice and contact center transitions (UCCX, Avaya, Genesys → Amazon Connect, Webex, etc.)
• SD-WAN deployments and transitions to SASE architectures
• Firewall platform migrations, including policy cleanup and optimization
• Unified communications upgrades (Zoom, Teams, Webex) and PSTN cloud transitions
• Hybrid cloud and on-prem lift-and-shift initiatives
From discovery to cutover, we guide complex transformations with confidence and technical depth.
Architecture and Advisory Services
We don’t just deploy—we collaborate. Our architecture and advisory services are designed for teams who want more than a generic playbook. Whether you’re navigating cloud transitions, evaluating vendors, or untangling legacy infrastructure, we bring real-world experience to help you move forward with confidence.
This isn’t strategy theater. Our engagements are grounded in technical depth and outcome-driven design, with deliverables your team can actually use. Think of us as a second brain for your IT team—offering insight, structure, and clarity without the buzzword soup.
Our Advisory Services Include:
Architecture Validation & Reference Design Creation
Confirm your current design or build a validated, scalable framework aligned to best practices and your unique business needs.
Infrastructure Modernization Roadmaps
Get clear, actionable guidance for modernizing legacy environments across data center, campus, and cloud.
Platform Comparisons & Vendor Evaluations
Navigate competing technology options with unbiased, side-by-side analysis focused on functionality, fit, and long-term value.
Cost Modeling & Operational Impact Analysis
Understand the financial and resource implications of infrastructure decisions before you commit—across CapEx, OpEx, and support models.
Cloud Network Design (AWS, Azure, Hybrid)
Build secure, scalable multi-cloud or hybrid network architectures that are aligned with your cloud strategy and workload needs with confidence.
Policy Development, Documentation & Runbooks
Turn tribal knowledge into institutional knowledge—co-developing policies, operational runbooks, and documentation that supports scale and compliance.
Why Clients Choose Intelligent Visibility
Why Clients Choose Intelligent Visibility
Clients choose Intelligent Visibility for Professional Services because we’re outcome-driven—delivering on 100% of the projects we’ve committed to. Our engineer-led approach ensures each engagement is scoped to meet your environment and goals, executed with automation and IaC for long-term value, and documented for seamless handoff. We don’t just build—we build for performance, sustainability, and alignment with your broader operational strategy.
Outcome-Driven
We’ve delivered on 100% of the projects we’ve committed to, with measurable impact tied to client goals.
Engineer-Led Strategy
Every engagement is guided by senior engineers, not generic consultants.
Tailored Scoping
Solutions are right-sized for your environment, timelines, and business priorities.
Built for Scale
We use automation and Infrastructure as Code (IaC) to support repeatability, manageability, and long-term success
Documentation
Every project includes operational documentation and knowledge transfer—not just a deliverable drop.
Alignment
Our work is designed to integrate seamlessly with your observability, support, and managed service operations.
FAQs
What types of projects do you typically take on?
We specialize in projects that require deep technical fluency and well-scoped execution. This includes contact center migrations, network re-architecture, SD-WAN rollouts, infrastructure automation, and Zero Trust implementation.
Do you support full-stack implementations or specific components?
Both. We can own an entire engagement (design to cutover) or handle critical components like IVR redesign, segmentation, or automation frameworks.
Do you only work with certain vendors?
We focus on best-of-breed technologies—including Arista, Palo Alto, AWS, Cisco, VMware, Zscaler, and others—but we are vendor-agnostic and help clients choose what’s right for them.
How are your services delivered?
Most of our projects are delivered in defined scopes with fixed deliverables. We offer remote, on-site, or hybrid engagements depending on your needs.
Can you integrate into our internal change control and compliance processes?
Yes. We regularly work within client-side ITIL, SOC2, PCI, and NIST-aligned workflows and provide change documentation, rollback plans, and audit logs as needed.
Professional Services Resources

Data Sheet - Network Design & Architecture Consulting
Modern networks require more than connectivity—they demand strategy. Intelligent Visibility’s network design consultants deliver tailored, secure architectures that scale with your business.
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Article - Data Center Modernization Services
Future-proof your data center with Intelligent Visibility’s expert network modernization services—designed for agility, performance, security, and cloud readiness.
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Article - IT Consulting Services
Intelligent Visibility’s IT consulting services deliver expert guidance to solve complex challenges, optimize performance, and drive strategic technology outcomes.
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Article - IT Advisory Services
Discover how Intelligent Visibility’s IT advisory services help organizations align technology strategy with business objectives for smarter, future-ready decisions.
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Article - Importance of IT Services
Explore how expert-led IT services drive better performance, security, and ROI from your technology investments.
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Article - Moving Beyond Basic IT Services
Explore how Intelligent Visibility delivers tailored IT services and solutions that align infrastructure, security, and operations with real business goals.
Read MoreYour Strategic Partner in IT Excellence
iVi stands as your strategic partner, committed to delivering ITIL 4-aligned services that resonate with your desired outcomes. We don’t just provide solutions; we create pathways to success in Datacenter & Hybrid Cloud, SD-WAN & SASE, Unified Collaboration, Automation, Deep Visibility & Observability, and Network Performance Management.
Ready to Move Forward With Confidence?
Whether you’re planning a migration, refreshing your environment, or need clarity on the best path forward, we’re here to help. Our Professional Services are built for one thing: measurable progress without the noise.