Professional Services
Engineering-Led Projects That Deliver Clarity, Confidence, and Momentum
You shouldn’t need a translator, a spreadsheet, and three internal teams to get through a technology project. At Intelligent Visibility, we deliver professional services with clarity—helping you modernize, migrate, and optimize your environment without the drama.
From cloud contact center deployments to SD-WAN rollouts and infrastructure automation, we scope engagements around real outcomes, built with best-of-breed technologies and delivered by engineers who know how to get things done.
We provide full-stack professional services for data center, WAN, cloud, and campus environments—built on Arista, Cisco, Palo Alto, VMware NSX, and more. From EVPN/VXLAN fabric design to branch-level Zero Trust, we get your infrastructure modern, scalable, and observable.
Services Include:
• Leaf-spine fabric and EVPN/VXLAN design
• Network segmentation and policy design
• Zero Trust network architecture
• Multi-site and hybrid interconnect strategies
• Firewall refreshes, routing rearchitecture, and NAC design
• Site turn-ups and cutovers
• Custom runbooks and documentation
We specialize in helping organizations deploy, operate, and transform their use of CX and Unified Communications technologies. We have extensive experience with legacy CX platforms and with migrations of those platforms to cloud-based solutions. Our experience with deep integrations into workflows, AI, and integrations with other enterprise systems if a differentiator.
Services Include:
• Full-scope Contact Center Migration Projects
• Design and deployment of AI-powered IVR and NLP bots
• Integrations with CRMs, EMRs, ticketing, and identity platforms
• Call routing, recording, compliance (PCI/HIPAA) enablement
• Omnichannel design (voice, chat, email, SMS, social)
• Agent desktop and supervisor UI customization
• Project-based training and handover documentation
We help teams move from scripts to structured automation using platforms like Ansible, Terraform, and GitOps pipelines. Whether you’re starting from scratch or trying to standardize automation across teams, we provide structure, tooling, and implementation.
Services Include:
• IaC framework design using Ansible/Terraform
• Source-of-truth integrations with NetBox or CMDB
• GitOps pipelines for config change automation
• Automation for switch/router/firewall/SD-WAN provisioning
• CI/CD for infrastructure changes
• Role-based access and audit trails for compliance
When your environment needs to move—fast, clean, and without breaking business—we bring the plan, the experience, and the fallback strategy. We’ve migrated core networks, CX platforms, SD-WAN, firewall stacks, and UC systems across industries.
Services Include:
• UCCX, Avaya, Genesys to AWS Connect migrations
• Cisco ACI to Palo Alto segmentation projects
• SD-WAN migrations to Prisma or VeloCloud
• Firewall platform migrations with policy translation
• UC/voice to cloud calling upgrades (Webex, Zoom, Teams)
• Infrastructure lift-and-shift to cloud or hybrid
We don’t just deploy—we help you think through complex challenges. Our advisory engagements are practical, technical, and built for teams that want a second brain, not a binder full of buzzwords.
Services Include:
• Architecture validation and reference design creation
• Infrastructure modernization roadmaps
• Platform comparisons and vendor evaluations
• Cost modeling and operational impact analysis
• Cloud network design (AWS, Azure, hybrid)
• Co-authoring of policy, documentation, and runbooks
• Board or executive alignment sessions with visuals + narrative
Why Clients Choose Intelligent Visibility
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Engineer-Led Strategy
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Scoped to fit your environment and goals
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Documentation and handover in every engagement
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Automation and IaC - We deliver with automation so you can automate management
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Tight alignment with our managed services and observability toolchain
FAQs
What types of projects do you typically take on?
We specialize in projects that require deep technical fluency and well-scoped execution. This includes contact center migrations, network re-architecture, SD-WAN rollouts, infrastructure automation, and Zero Trust implementation.
Do you support full-stack implementations or specific components?
Both. We can own an entire engagement (design to cutover) or handle critical components like IVR redesign, segmentation, or automation frameworks.
Do you only work with certain vendors?
We focus on best-of-breed technologies—including Arista, Palo Alto, AWS, Cisco, VMware, Zscaler, and others—but we are vendor-agnostic and help clients choose what’s right for them.
How are your services delivered?
Most of our projects are delivered in defined scopes with fixed deliverables. We offer remote, on-site, or hybrid engagements depending on your needs.
Can you integrate into our internal change control and compliance processes?
Yes. We regularly work within client-side ITIL, SOC2, PCI, and NIST-aligned workflows and provide change documentation, rollback plans, and audit logs as needed.
Your Strategic Partner in IT Excellence
iVi stands as your strategic partner, committed to delivering ITIL 4-aligned services that resonate with your desired outcomes. We don’t just provide solutions; we create pathways to success in Datacenter & Hybrid Cloud, SD-WAN & SASE, Unified Collaboration, Automation, Deep Visibility & Observability, and Network Performance Management.
Ready to Move Forward With Confidence?
Whether you’re planning a migration, refreshing your environment, or need clarity on the best path forward, we’re here to help. Our Professional Services are built for one thing: measurable progress without the noise.