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Automation Runbook Creation & Self-Service Portals

Engineer-led solutions that convert repetitive tasks into safe, scalable automation workflows accessible through intuitive self-service interfaces.

Advanced Network Infrastructure and Design Services

Empower Your Teams. Eliminate Bottlenecks. Scale Safely.

Repetitive IT tasks shouldn't block innovation. Intelligent Visibility helps you reclaim engineering time by transforming high-frequency operational tasks into secure, automated runbooks, then wrapping those runbooks in intuitive self-service portals that empower your team without compromising security or control.

The Challenge: Senior Engineers Are Doing Work They Shouldn't Be Doing

Firewall rules, port resets, new VMs - routine requests like these are clogging your IT pipelines. Without automation and delegation, even simple tasks require time from your most experienced engineers. This creates operational drag, slows down innovation, and turns your help desk and engineering teams into blockers instead of enablers.

Our Approach: Safe Delegation Through Automation

We help you shift from manual execution to safe, controlled self-service. Our engineer-led approach focuses on creating robust automation runbooks and pairing them with simple web-based portals backed by strong role-based access controls.

This turns common requests into repeatable, secure workflows that anyone on your team can run, without needing command line access or deep technical knowledge.

 

Our Automation & Self-Service Enablement Services

Operational Workflow Assessment

We analyze your ticking data and conduct targeted interviews to identify high-volume, low-risk tasks ideal for automation and self-service. This ensures the solution addresses real, measurable pain points.

Runbook Development

We build modular, idempotent automation workflows typically with tools like Ansible - to handle specific operational tasks such as:

  • Updating VLANs
  • Adding firewall rules
  • Resetting switch ports
  • Provisioning servers
  • Restarting services
These runbooks are built for reliability, logging, and reusability.

Self-Service Portal Implementation

Using platforms like Ansible AWX/Tower, Rundeck, or your preferred orchestrator, we create form-based self service portals that allow authorized users to trigger automation safely. No scripts, no CLI, no risk.

RBAC & Identity Integration

We tightly integrate with your existing IAM and enforce role-based access controls to ensure only the right people can trigger the right workflows. Every action is logged, auditable, and aligned with security policy.

Enablement & Maintenance Training

We train your staff to use and maintain the system, delivering documentation and hands-on sessions that ensure your team can continue growing the library of automated tasks without external support.

Why Intelligent Visibility?

  • Engineer-Led Design: Our automation solutions are built by engineers who understand the nuances of network and infrastructure operations.
  • Outcome-Focused Execution: We aim to reduce ticket volume, shorten resolution times, and free your experts for strategic work.
  • Full-Stack Expertise: From backend automation to front-end user interfaces and RBAC, we build the entire system, securely and efficiently.
  • Pragmatic Rollout Strategy: We start with low-risk, high-impact tasks to deliver quick wins and prove value before scaling across additional workflows.
  • Ongoing Partnership: Through Aegis co-managed services, we continue supporting your automation platform, developing new runbooks, refining workflows, and adapting to your business as it evolves.

Ready to Break the Bottleneck and Empower Your Teams?

Let's transform routine IT requests into self-service automation. Contact us to explore how runbooks and portals can scale your operations without scaling your headcount.

Frequently Asked Questions

Can we start small and expand over time?

Yes. We typically being with 2-3 high-impact workflows, then expand incrementally based on ROI and user demand.

What automation tools do you use?

Most of our backend automation is built using Ansible, but we also support Terraform, Python, PowerShell, and other tools depending on your environment.

Is this secure for non-technical users?

Absolutely. Access is tightly controlled through RBAC and every workflow is parameterized to prevent unsafe inputs. Actions are fully logged and auditable.

Will this integrate with our existing identity provider?

Yes. We integrate with platforms like Okta, Azure AD, and LDAP to enforce consistent user access controls.

Who maintains the runbooks after deployment?

You can own them internally or we can support them through our Aegis co-managed services.

Experience the Difference: Proven Expertise, Tangible Results?

Mastering complexity is our specialty. With decades of hands-on experience, our team excels in executing intricate cloud integrations, critical contact center migrations, and future-focused network transformations, successfully delivering hundreds of projects for enterprise clients across diverse industries.

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