LogicMonitor + Intelligent Visibility: Unlock True Observability

The Challenge: Navigating Modern IT Complexity

Your infrastructure is more powerful and agile than ever before, but it's also exponentially more complex. Distributed architectures, hybrid clouds, microservices, containers, and ephemeral workloads create incredible potential – but also significant blind spots. Traditional monitoring, focused on predefined metrics and known failure modes, isn't enough. It tells you if something is broken, but struggles to answer the critical question: why?

This gap leads to extended downtime, frustrating troubleshooting cycles, and difficulty distinguishing signals from noise. You need more than monitoring; you need Observability: the ability to truly understand the internal state of your systems by analyzing their outputs – Metrics, Events, Logs, and Traces (MELT).

Our Solution: LogicMonitor Power, Amplified by Aegis PM Expertise

To conquer this challenge, we've partnered with LogicMonitor, a leading unified observability platform recognized for its comprehensive data collection across hybrid infrastructure, networks, cloud services, and applications. LogicMonitor provides a powerful foundation for visibility.

But we don't stop there. We elevate this foundation with Aegis PM, our observability as a service solution. Aegis PM clients gain access to thousands of dedicated man-hours invested by our experts to tailor and extend LogicMonitor's capabilities far beyond the standard offering. It's not just a tool; it's a curated observability experience designed to deliver actionable insights specific to your business needs.

Aegis PM: Transforming Data into Actionable Intelligence

Aegis PM leverages the full spectrum of telemetry data (MELT) collected by LogicMonitor and enhances it through significant, targeted customization:

Our Outcome-Focused Approach to Observability with LogicMonitor

At Intelligent Visibility, we anchor every Observability and AIOps engagement, built upon our strategic partnership with LogicMonitor, to one primary goal: aligning deep system visibility and actionable insights directly to your critical business outcomes. Whether you aim to enhance application reliability, guarantee service uptime, accelerate innovation cycles, or optimize operational costs, our approach delivers clarity, speed, and lasting value.

We begin by deeply understanding your unique goals and challenges — perhaps it's reducing Mean Time To Resolution (MTTR) for customer-facing applications, gaining unified visibility across complex hybrid cloud environments, proactively preventing outages, or ensuring compliance requirements are met through detailed logging.

From there, our expert professional services team designs tailored observability solutions leveraging the full power and extensibility of the LogicMonitor platform:

For Comprehensive Observability: Our core focus is implementing robust, end-to-end visibility. We utilize LogicMonitor as the central platform to unify data across your entire technology stack – from on-premises infrastructure and networks to multi-cloud services and mission-critical applications. We architect solutions that effectively collect and correlate Metrics, Events, Logs, and Traces (MELT). This includes deploying standard LogicModules, developing custom modules for unique systems, building intelligent workflows for automation and context enrichment, implementing AIOps features for proactive detection, and designing purpose-built dashboards that provide clarity for both technical teams and business stakeholders. Our goal is to enable faster troubleshooting, proactive issue prevention, and data-driven decision-making.

For clients seeking a fully supported experience, our Aegis PM managed services layer provides comprehensive operational management built around your LogicMonitor environment:

With Aegis PM: We extend our role beyond initial deployment to provide continuous, proactive management of your observability platform. This includes 24/7 monitoring leveraging the customized LogicMonitor setup, intelligent incident response driven by tailored workflows and always-on expert assistance, ongoing platform configuration management and tuning, and regular optimization efforts. Aegis PM ensures your observability solution consistently delivers value and frees your internal teams to focus on core business innovation, not reacting to alerts or managing monitoring tools.
Alternatively, for organizations preferring to manage their own LogicMonitor instance:

With Professional Services: You can engage our deep expertise on a project or advisory basis. We provide the expert assistance needed to help your team design, build, integrate, customize, and optimize your LogicMonitor deployment effectively, ensuring you maximize its potential internally.
Throughout the entire journey, regardless of the service model chosen, we act as your trusted observability advisor. We help you adopt advanced LogicMonitor capabilities, integrate insights into your DevOps and ITSM processes, align monitoring strategies with evolving business priorities, and continuously improve outcomes related to system reliability, performance, and operational efficiency. 

Real-World Outcomes with LogicMonitor and Intelligent Visibility

When organizations combine LogicMonitor's powerful observability platform with Intelligent Visibility's deep expertise and dedicated services (Aegis PM and Professional Services), the results are transformative. We help turn complex hybrid environments into resilient, efficient, and high-performing operations — driving measurable business outcomes.

Here are just a few examples of the impact we deliver:

Dramatically Faster Incident Resolution: By unifying Metrics, Events, Logs, and Traces (MELT) within LogicMonitor and leveraging our custom workflows, AIOps correlations, and Aegis PM expert assistance, clients significantly cut through alert noise, pinpoint root causes faster, slash Mean Time To Resolution (MTTR), and minimize the business impact of outages.

Optimized Application & Service Performance: Through deep visibility into application and infrastructure health, achieved via tailored LogicMonitor deployments implemented by our Professional Services or managed by Aegis PM, we help clients identify performance bottlenecks, proactively address user-impacting issues, ensure SLA compliance, and deliver superior end-user experiences.

Proactive Problem Prevention: Leveraging LogicMonitor's AIOps capabilities combined with our tailored monitoring configurations and trend analysis, we enable clients to move beyond reactive fixes, detecting anomalies and predicting potential capacity or performance issues before they escalate into service disruptions.

Unified Hybrid Cloud Visibility & Optimization: Our expertise ensures LogicMonitor provides a true single pane of glass across complex on-premises, multi-cloud, and hybrid setups. This unified view, often enhanced by custom dashboards designed through Professional Services, enables better resource optimization, identifies cost savings, and simplifies overall IT management.

Increased Operational Efficiency: Whether through expertly designed implementations via Professional Services or the ongoing operational management by Aegis PM, we streamline monitoring tasks. This reduces manual effort, automates diagnostics, and frees up valuable internal IT resources from alert fatigue and tool management, allowing them to focus on strategic initiatives.