Building Your Foundation with Aegis

In today’s hybrid, high-velocity IT environments, network infrastructure is mission-critical and increasingly complex. Between cloud workloads, remote users, zero-trust security, and relentless uptime expectations, organizations face more moving parts than ever. Traditional monitoring tools and break/fix models simply can’t keep up.

That’s where Intelligent Visibility’s co-managed services come in. Our Aegis suite is purpose-built to provide comprehensive, real-time visibility and operational control across your network and cloud environments, starting with Aegis PM, our performance-focused, observability-driven foundation.

This document outlines how Aegis PM, IR, CM, and LM work together to deliver end-to-end network monitoring and management, with an emphasis on visibility, accountability, and meaningful outcomes. Whether you’re looking to stabilize your infrastructure or scale with confidence, our network monitoring & management services help you get there faster and smarter.

Aegis PM: Co-Managed Observability for Performance

Aegis PM is the cornerstone of our approach to managed network monitoring. It combines real-time telemetry, platform-native context, and operational expertise to deliver true observability—not just alerts.

Unlike generic tools, Aegis PM is designed for hybrid environments and built to answer not just what’s wrong, but why. We integrate advanced monitoring agent network management technologies, combining SNMP, NetFlow, cloud metrics, logs, and application traces to build a live, correlated picture of performance and risk.

What You Get:
    •    Continuous cloud 24/7 network management and monitoring
    •    Intelligent thresholds with context-aware alerting
    •    Proactive detection of degradation, drift, and failure precursors
    •    Unified dashboards and reporting across environments
    •    Co-managed tuning to reduce false positives and optimize visibility

With Aegis PM, you gain clarity into your infrastructure without the operational overhead. It’s more than a tool; it’s a strategic partnership that shifts your team from reactive mode to continuous improvement.

Aegis IR: Managed Incident Response for Modern Threats

While Aegis PM delivers the observability needed to detect anomalies, Aegis IR is how we respond—rapidly, collaboratively, and with engineering depth. It’s our co-managed incident response framework focused on operational stability, not just alerts.

Aegis IR handles what most teams struggle to scale: identifying the real source of outages, intermittent errors, and degraded service—then fixing it fast. Whether the root cause is a misconfigured gateway, an underperforming circuit, or a software bug in a cloud-native service, we dig deep and move quickly.

What You Get:
    •    Real-time investigation of alerts and system anomalies
    •    Root cause analysis across apps, infrastructure, and circuits
    •    Circuit provider engagement and remediation support
    •    Collaborative escalation with your team and technology vendors
    •    Documentation of cause, fix, and future-state recommendations

Where traditional MSPs stop at alerting and ticket closure, Aegis IR drives toward closure with insight. You get visibility into what failed, how it was resolved, and what we learned.

When combined with Aegis PM, Aegis IR transforms managed network monitoring from passive oversight into active, outcome-focused operations.

Aegis CM: Configuration Management That Prevents Downtime

Misconfigurations and undocumented changes are one of the leading causes of network instability, and they’re notoriously hard to track. Aegis CM delivers co-managed configuration management that helps you maintain consistency, avoid drift, and reduce the burden on overextended IT teams.

Aegis CM isn’t just a monitoring overlay. It’s an active partnership. We help execute Moves, Adds, Changes, and Removals (MACRs), offloading day-to-day configuration tasks when internal teams are short on time, tools, or specialized expertise.

Whether it’s adjusting VLANs across your switching fabric, updating firewall rules, tuning routing policies, or managing SD-WAN segmentation, we operate alongside your team with clarity and documentation baked in.

What You Get:

• Baseline creation and configuration state tracking

• MACR execution support—offload routine changes with confidence

• Continuous drift detection and change validation

• Role-based change control and approval workflows

• Rollback support and config versioning

• Policy enforcement and audit reporting

Aegis CM integrates seamlessly with Aegis PM and Aegis IR, ensuring that configuration changes are not only controlled but made smarter by context. If something goes wrong, we can trace it fast. If something needs to change, we can do it right.

This is network management monitoring with hands-on help, not just another dashboard.

Aegis LM: Infrastructure Software Lifecycle Management

Staying current with device software and firmware is one of the most overlooked—yet high-impact—parts of infrastructure management. Aegis LM closes that gap with a structured, co-managed lifecycle approach to software and firmware management across network and security infrastructure.

From critical security advisories to vendor-recommended upgrades, Aegis LM ensures your environment stays secure, stable, and aligned with best practices—without placing the burden solely on your internal IT team.

What You Get:

• Version tracking and inventory across all infrastructure platforms

• Impact assessment and prioritization for vendor security advisories

• Scheduled patch cycles aligned with maintenance windows

• Tested, validated upgrades with rollback planning

• Documentation for audit and compliance readiness

Aegis LM helps you avoid the operational risk of unpatched systems while reducing the manual lift required to manage upgrade paths across complex, multi-vendor environments.

It’s more than keeping up with patches—it’s a critical component of network monitoring and management that ensures your foundation is not only observable, but secure and supportable.

Why Choose Co-Managed Network Monitoring and Management

Most monitoring and management tools stop at visibility. Most managed service providers stop at alerting. Intelligent Visibility—and the Aegis suite—go further.

We blend real-time observability (Aegis PM), incident response (Aegis IR), configuration governance (Aegis CM), and lifecycle assurance (Aegis LM) into one co-managed model built for reliability, security, and operational scale.

You stay in control. We handle the friction.

Why Co-Managed Works:
    •    Operational Coverage: 24/7 vigilance and response without adding headcount
    •    Aligned Expertise: Engineers who know your platforms, not just your ticketing system
    •    Faster Time to Insight: Correlated telemetry, configuration, and lifecycle context
    •    Strategic Flexibility: Offload tactical work without giving up architectural control

Whether you’re in the cloud, hybrid, or still modernizing your edge, our co-managed approach to network monitoring and management services ensures you’re never alone, never blind, and never behind.

It’s not about replacing your team—it’s about empowering them with better data, smarter workflows, and the support of a partner who’s as invested in uptime, security, and performance as you are.