Frequently Asked Questions
Helpful Tips for Understanding Optics
Does iVi Optics QA Test each transceiver, AOC, and DAC?
Yes. On delivery receipt from our manufacturing plant, we validate each transceiver, AOC, and/or DAC from within specific switch, router, firewall etc. that is was encoded for.
If we or our end-customer had a bad optic, how long do we have to wait for an RMA?
No hassle RMA process - Once we verify that an optic is non-functional, we will process the RMA request immediately.
Where do iVi Optics ship from?
From US warehouse.
What happens if iVi Optics is out of stock on a specific product?
Does your Cisco-compatible iVi Optics branded transceiver work in Cisco UCS Interconnects (No CLI)?
Yes, we have verified this with our iVi Optics 10G SFP+ and 40G QSFP+ optics. PLEASE NOTE that you must purchase the "CiscoCompatible" model of iVi Optics.
Do iVi Optics require special unlock codes for Cisco, Arista, F5, Palo Alto, etc?
No, most iVi Optics transceivers, AOC, and DAC do not require OEM operating system unlock commands. PLEASE NOTE that you must have purchased the correct vendor-compatible iVi Optics (i.e. Cisco, Arista, F5, Palo Alto, etc.) or otherwise you may have to use a command to allow generic 3rd party optical transceivers.
Cisco IOS, IOS-XE, NX-OS - what is the command to allow generic 3rd party optical transceivers?
The command is "Service unsupported-transceivers."
Arista EOS - what is the command to allow generic 3rd party optical transceivers?
Arista EOS requires the use of a key that is configured along with the command "service unsupported - transceivers."