Is This Assessment Right for You?
This isn’t a generic audit. It’s a purpose-built assessment designed for organizations that have already adopted Amazon Connect but need expert guidance to optimize performance, reduce costs, and chart a clear, practical path toward AI-driven capabilities. If you’re unsure whether your current environment is fully aligned with AWS best practices or delivering the ROI you expected, this assessment will give you the clarity and direction to move forward with confidence.
Purpose‑Built for the Enterprise
Dual-Expert Review - Technical & Financial:
Your environment is evaluated by both a Senior Amazon Connect Specialist and a Cloud Financial Analyst—ensuring the recommendations balance architecture best practices with real-world cost impact.
Actionable AI & FinOps Optimization: Go beyond buzzwords. Get a practical, phased roadmap for adopting Amazon Contact Lens and uncover specific, validated opportunities to lower your AWS spend.
Infrastructure-Aware Architecture Analysis: We review your voice flows, data integrations, and system interactions from a full-stack perspective—ensuring they’re optimized for performance, security, and scale.
Comprehensive Health Check Report
We perform a full technical and financial deep dive into your Amazon Connect environment. The report benchmarks your contact flows, Lambda integrations, AI/ML configurations, and AWS billing data, providing clarity on what’s working, what’s not, and where you stand against industry best practices.
Prioritized Optimization Plan
Our recommendations aren’t generic; they’re ranked by effort and business impact. You receive a clear, actionable playbook to enhance performance, reduce costs, and deliver improved customer experiences, all aligned with your existing architecture and team capacity.
AI/ML Enablement Roadmap
Whether you’ve started experimenting with Contact Lens and Lex or haven’t touched AI yet, we deliver a practical adoption strategy tailored to your maturity level. Each step is designed to produce measurable outcomes, not just “innovation theater.”
Collaborative Executive Review
We don’t just hand off a PDF; we walk you through the findings, answer technical and business questions, and align with your leadership team on next steps. This session ensures shared understanding, internal alignment, and momentum toward action.
Why Intelligent Visibility
We don’t just analyze, we architect outcomes. Our senior engineers and cloud financial analysts work side-by-side to deliver clear, actionable insight grounded in real-world impact. This isn’t a handoff—it’s a hands-on partnership. We collaborate with your team to drive results, enhance capability, and ensure you stay in control at every step.
What happens next:
1. You request a private offer in AWS Marketplace or through the link below
2. We schedule a discovery call within 2 business days
3. Experts perform the dual‑track review
4. We deliver the report and host a walkthrough session, typically within ten days.
5. Optionally, continue with implementation of recommendations
Aegis CX - Introduction
Introduction to Aegis CX, our co-managed framework for Connect environments
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Aegis CX Data Sheet
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Whitepaper: Reimagining Contact Center Infrastructure
How AI-Powered IVR and Co-Managed CX Platforms Are Reshaping Enterprise Customer Engagement
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