Three Ways Aegis CX Transforms Credit Union CX

 

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AI Enabled CX Agent

Boost First Call Resolution

Aegis CX uses AI-powered intelligent routing to automatically connect members to the best agent or self-service option, reducing wait times and solving issues on the first call. The result? Happier members and less strain on your teams.

A contact center agent viewing an omnichannel dashboard with integrated voice chat email and social media showing a unified customer profile seamless digital experience vibrant and connected communication channels

Deliver Seamless, Omnichannel, Member Experiences

No more channel silos. Aegis CX unifies voice, chat, email, and social into one platform, giving agents a 360° view of each member’s history and needs — no more repeat explanations, just smooth, personalized service.

AI Enabled CX IT Leader

Empower IT with Scalable, Integrated Cloud Technology

Built on AWS Connect, Aegis CX integrates easily with your core banking, CRM, and helpdesk systems. It scales with your growth, stays resilient during peak demand, and supports IT teams with an ITIL-based implementation framework.

Building on AWS provides secure & reliable access through Bedrock to leading LLMs, enabling true conversational AI for agents and members.

Trusted by leading companies

See these features in action with one of our team members